Airtable Advertisement after form submission

I am a little disappointed that Airtable wants to advertise to the users of the form we create. Even if you specify a URL after the form… they show you an ad for 5 seconds…

Anyone else getting this after form submission… we have a paid account…
there is no option to turn it off.

4 Likes

Hmmm… I’m not seeing this behavior on my end yet, so maybe they’re just beginning to roll this change out to people. I agree that this is disappointing. Did you disable the option at the bottom of your form that says “Show Airtable branding”? Does that change anything?

@Katherine_Duh @Howie_Liu this is not a great experience to show airtable advertising post form submission. This started displaying for PRO users even with the “show airtable branding” toggle switched off.

Can airtable please remove this for Pro users.

I started seeing this today too. The toggle to turn off “Show Airtable branding” does not help. I contacted customer support to let them know that I do not like this change.

2 Likes

The forum won’t let me post my thoughts to this thread. Here’s a screenshot of what I’m trying to post:

3 Likes

I noticed the ads this morning also. I will need to stop using airtable forms if the ads persist. I do not see a help topic that addresses this issue other than this one. If I see something documented I will add to this thread.

1 Like

Unacceptable on paid accounts.

3 Likes

Here is the response that I received from Airtable support on Tuesday, November 3, 2020 at 7:48 am:

So sorry for the confusion here – this is related to an issue we’ve identified and are fixing as soon as possible this week. You should see this is no longer occurring by the end of the week, if not sooner. Please let us know if you continue to see this by the end of this week. We appreciate you reaching out! I hope you have a great week~

And here is a followup response that I got on Tuesday, November 3 at 9:08 am:

I made a mistake in the timeline, my apologies – this fix will go out by the end of next week. Please let us know if you continue to see this at that point!

I also suggested to support that they post followup info to this thread to keep everyone informed.

2 Likes

@Taylor_Savage - if you really want to expand your user base, I predict this move will achieve exactly the opposite outcome. Ask yourself - when was the last time you clicked on a banner ad?

When was the last time I was performing a business process that was interrupted with an ad and I thought - by golly, this is a great ad and the timing is perfect! I think I’ll stop everything I’m doing for my work and buy something.

Solution makers – who are far more likely to recommend Airtable to more solution consumers – sit at the nexus of the platform decision-point. Ads are far more likely to limit adoption than they are to expand adoption. In fact, it’s likely that the absence of ads is what will drive deeper interest because even non-technical users will appreciate a seamless and clean form entry experience.

These are lessons learned in the late 90’s; you need to stop selling to people who have already bought and are using your platform. And if you think form respondents are not paying customers, you have miscalculated the nature of the marketplace - there are makers and consumers. Makers don’t want ads injected into their solutions, and users of maker’s solutions are part of the subscriber constituency - ergo, they are “paying” customers who are paying with their attention and eagerness to provide data which has great value. Don’t erect walls that erode this value chain.

5 Likes

I received a note back from Jake at Airtable that said
Thanks for reaching out, Marci, and sorry for the trouble here! This is a bug – apologies!

As of later this week (hopefully by tomorrow), you’ll be able to turn off Airtable branding on any form belonging to a base that’s on a Pro workspace. Just scroll down to the bottom of that form, and switch the toggle:

(Toggle at the bottom of the air table admin form shown in the screen grab)

We also started seeing this today. I’ll be contacting customer support as well. This is completely and totally unacceptable on a paid plan. I’m really looking forward to explaining to my customer that the highly specialized solution that I’ve spent weeks building for them to give to their customers now has a giant Airtable ad on the end of it.

If this persists through the end of the week I will be forced to start over with a third party form solution, and that is something I am quite displeased about.

2 Likes

I requested clarification as to whether I will have to “re toggle” or if the existing toggle off will be enough.

1 Like

Here’s the most recent reply that I got from support on this issue:

Hi All! Carly here from Airtable support. :wave:

Thank you so much for taking the time to share this feedback with us. With this form update, we intended for Pro users to have the option to disable Airtable branding like this (via the “Show Airtable branding” toggle).

We’re sorry to report that a bug prevented this from happening, and we expect to have it resolved in the next few days. You previously heard that the fix was set for next week, but our team is working hard to get this fix out asap for our users. It is looking like it will be deployed in the next few days.

We’ll let you know as soon as it’s fixed and we greatly apologize for the inconvenience here.

3 Likes

Hi Marci,

I talked with my team and the existing toggle should be enough to remove the branding. I can confirm this with you once it is deployed!

Thanks for the update Carly.

I can’t speak for the community, but in my view, the default setting for this toggle for Pro accounts should be off. There are rare cases when a “paid” custom solution would warrant this behavior.

6 Likes

Super unprofessional for a company like Airtable. Please let us know Asap if this is fixed or professional users need to look for external form providers. I love Airtable but probably shows that for a small business/freelancer too much reliance on Airtable can be a massive problem!

1 Like

Hi

Has this bug been fixed?

This should now be fixed for all Pro users when the toggle is set to not show branding on forms. Let me know if anyone runs into any issues and thanks again for your patience!

2 Likes

Thank you! I came to the forums just to see if this had been addressed. Perfect! The branding no longer shows for my Pro account.