I recently signed up to Airtable under the free pro trial. After deciding I wanted to continue with this platform I have opted to pay for the Pro Subscription however due to the trial they won’t charge me until it is over.
I don’t have access now to Pro capabilities like uploading my own logo to a form and removing the Airtable branding. I hope to present this in an official capacity to my employer on Monday and not having access to Pro capabilities will hinder this presentation.
Does anyone have any advice please? I have emailed customer support however not heard back from them as yet (two days ago)
Since you still have time left on your trial, you should have access to the Pro features. Here are some other considerations to think about:
Several other users have reported having problems accessing Pro features for forms (removing branding, adding images). Contacting customer support is seems to be the way to go for this.
Do you have access to other Pro features? The easiest way to test this is to try to install a block other than Scripting block. (Scripting block is free for everyone.) If you are able to access other pro features, the problem is probably related to forms (see previous point).
What workspaces are you using for your free trial and for your purchased subscription? Subscriptions work on a per workspace basis, and the benefits do not apply to other workspaces.
