Box makes share link user sign in to see files

I have spent hours rebuilding my base to support the box integration for automated file uploads. created a button for the end-user to click to open the image since the thumbnails airtable provides are completely unusable. when the end-user selects the button it asks them to log in to my box account. that’s not at all helpful. id be willing to bet not helpful to anyone attempting to use this integration. I need them to hit the button and the file open. I can’t find any permissions to change or anything that looks even close to a setting for this.