We are having a problem sending rows of data to a couple clients. This works in all instances except for two cases:
In one case, we send 1 or more rows (right-click on the row and choose send all selected records.
We select the “send a copy to myself” option.
For one client, they do not receive the email and we do not get the copy.
For a different client, we get the copy that we requested but they do not get their copy. In this case, I forward the email that came to me, to them, and it gets there no problem.
Both clients claim they have no filters or blocks on the airtable or our domain.
They fact that we do not get the requested copy in once instances is very odd. Even if the client was blocking and/or filtering those emails, I should receive my copy.
Has anyone run into anything like this?