Forgot new password

I don’t remember my new password.
I have the old password.
I didn’t register via email because contains special characters " _ ".

How can I log in again?


@Alex.Wolfe please help me!

I’m surprised that you could register for an account without an email address. In any case, this is a community forum and members cannot access account information. I recommend you email


Hi Phuc, I just found your support ticket on our side, and it sounds like you were able to get back into your account — glad to hear that!

As Kuovonne mentioned, the best way to reach us for account-related inquiries like this is to email


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