Form reception failure

Hi I’ve experienced trouble receiving forms from others. It’s happened twice - someone submits a form and receives the post-submission message, but then the record doesn’t show up in the base. Nor do I receive an email notification. It doesn’t happen all the time though. Most of the time it’s working alright.

I was wondering what went wrong? I’m based in China and I use VPN, but those submitting the forms probably don’t. Don’t know if that’s relevant or not.

Thanks in advance for your answer!

Are you embedding the form on your own website? If so, I bet that your web hosting company is blocking the transmission of your form data in some way.

If you’re not embedding the form on your own website, then I would email about this issue. Your forms should always be submitting properly, especially if the person receives a post-submission message.

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