HELP - form with image upload is super glitchy


#1

I’ve got a registration form running… and it has been working great…
except for the last couple weeks it seems 80% of registrants CANNOT upload their image…

i have no idea what to look for… .
i thought it was maybe mobile related, but a couple have been on desktop and also had trouble… and then others have no trouble at all.

Any suggestions on how to fix? it’s making me look incompetent and unprofessional… which is not my favourite thing.