Firstly, may I introduce myself, @Luke11.
I am making this topic in regards to the forum and how it is ran. I’m not saying it’s ran badly, I’m saying it’s got a lot of evident downfalls.
Firstly, I believe there needs to be a clear and well established system. When browsing through the ‘badges’ section I came to realise that the last time one of the ‘leaders’ was online was a decent amount of time ago and the regulars are not in fact regulars so to speak. I believe a clear system needs to be established where there are a select few moderators who manage topics and keep the forum tidy by closing unneeded topics.
Secondly, to reinforce my last statement, there should be a select few active moderators who are at a persons assistance when a #support topic is created or someone needs help. The lack of support within the forum may be damaging to the reputation of customer services. There’s been hours of wait for people who just want a simple answer to their question.
These are just my two cents, I’d like to hear other views but I’d also like to hear the admins of this forum consider my view. I’d be happy to help moderating the forum as I have past experience and would love to help out and I’m sure there are others too.