I’ve been having the same issue! Automation Run History shows it’s runs successfully, once, but despite that, multiple duplicate emails are being received. It seems like it’s happened a few times over the last couple of weeks, but it’s happened many times this evening.
We have a few different automations set up to send emails triggered when a record matches conditions. It’s a pretty simple trigger. We have some Airtable forms set up that team members complete, and the automations watch one or two single select fields towards the end of the forms. Once the forms are submitted, the emails then get sent to multiple email addresses - one entered into the form, two that come from a formula field based on a single select field in the form, and a list of other email addresses.
We have completed about 300 forms over the last few weeks, with the vast majority successfully triggering emails. Occasionally the automations fail due to large attachments or email address typos, and in these cases the records can be updated and resubmitted, triggering the email automation successfully.
The multiple duplicate email issue has happened across at least two different automations that were set up in two different tables in the same base (capturing data from at least two different forms). The automations are similar, based on the same kind of trigger.
The multiple email issue doesn’t happen consistently, only occasionally, over the last couple of weeks, though today it has happened many times. When I first noticed it happening this evening, I went to view the record and accidentally changed the field that triggers the automation, and it again resent multiple copies of the same email to the email list.
I have now temporarily amended the automation to just email directly to me when triggered, in an effort to test and fix the error, but since doing this I haven’t been able to recreate it so am a bit lost.
Any advice would be greatly appreciated!