Notifications not working

My notifications from airtable aren’t coming through as email alerts for some reason. I’m not being notified when:

  • Someone tags me or
  • When a brand submits a form

For the forms, it is definitely ticked to email me when a form is submitted, and for tags I have checked my notification settings and it is set to alert me so I’m not sure why it’s not working.

I have tried to see if it is working on Outlook or gmail through Chrome and both aren’t coming through. Any ideas on how to resolve? Thanks for your help!

Welcome to the community, @Bek_Fanner! :smiley: Unfortunately what you’re experiencing is most likely an account-level issue. This is primarily a user forum, so we can’t help with that. I recommend contacting Airtable support directly.

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