When a member of the team (there are 5 members) makes a question about a certain proyect (we have many at the same time, around 100) the related client receives the question automatically in its email. But in order to answer he has to go into our portal (we use miniextensions.com) log in, find the question and answer it. Which is quite a slow process.
When a client receives a question he can directly reply the email, and his answer will be updated to the related record.
Looking for quotes. If interested write me to firstname.lastname@example.org