We have an issue with the Twilio app we added to a dashboard. Sending SMS directly from the base works really fine and that is great!!!
However, when we use the alphanumeric sender which is well configured in Twilio, the receivers see “null” as sender. We have entered the alphanumeric sender in the field "Twilio phone number”. The SMS do go out, but the receivers see that they come from “null”.
We have tested the alphanumeric sender in Twilio and it works.
Is someone here familiar with that issue?
Thanks for any response!