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Generate with AI Automation is unable to extract data from a document.

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Ruchika_Abbi1
7 - App Architect
7 - App Architect

I have a Generate with AI automation for extracting information from a document. However I get the following response. The prompt in the automation refers to the field with the document and the record has the field so I shouldn't be getting this error.

I can't access external documents or links. Please provide the text or details from the document, and I'll do my best to help you extract the information.

3 Replies 3
RuddConsulting
5 - Automation Enthusiast
5 - Automation Enthusiast

Do you have a screen shot of the prompt?

RuddConsulting
5 - Automation Enthusiast
5 - Automation Enthusiast

@Ruchika_Abbi1 what file type are you using? It says transcript so are you using the SRT file or a pdf/doc?