Announcing our new Help Center 📚

[Jason]

Hi Airtable Community,

I’m excited to share that we have launched a brand new Help Center!

Airtable’s Help Center is the go-to learning resource to find documentation about every Airtable feature - from automation guides to formulas, our goal is to ensure the Help Center has the answers you need. And, if you aren’t finding the help you need, you can always get in touch with our Support team directly through the Help Center.

In the new experience, you’ll have access:

• Improved search to more easily discover content
• A dedicated page to see articles that have been recently updated
• Better navigation to visually browse through specific product areas
• Integrated article feedback to let us know how we can improve our content

Please head over to support.airtable.com to check it out and share your feedback (you’ll see a feedback option at the bottom of every article)!

[Olpy_Acaflo]

Thank you very much @Jordan_Scott1 !

oLπ

[Karlstens]

Hey Jason,

For the past couple of days, when I submit feedback to the Help Center, I get this error pop-up;

Edit: to be more exact, I get this - it’s been like this for a few days.

[Adam_Minich]

Hey @Karlstens

1. Thanks for flagging this!
2. Thanks for offering feedback. My team appreciates it.
3. I’ve been unable to reproduce this in my testing. Can you try again and see if it’s still occurring? If so, please let me know your browser and version along with any other repro steps that might be helpful for me.

Thanks!

[ScottWorld]

Hi @Adam_Minich,

One of the issues with the new support site is that we can’t quickly jump down to certain parts of the page on an iPhone, because the “table of contents” in the right margin is not available on an iPhone.

For example:

If you go to the Formula Field Reference Page on a desktop web browser, you will see that helpful “Table of Contents” in the right margin that lets you jump down to different sections of the page.

This is very helpful, because that page is extremely long and you typically know which part of the page you need to jump down to.

However, when you go to this same page on an iPhone, there is no ability to jump down to different sections because the “table of contents” no longer appears.

Thanks,
Scott

[Karlstens]

Thanks @Adam_Minich

I’ve attempted to provide feedback on the Contact Us Help page just now;

support.airtable.com

Contact Us | Airtable Support

To contact Airtable Support, open Airtable and click on the HELP menu in the upper right-hand corner of the page. Then select "Message support".

I’m using the latest version of FireFox.

And the result;

[Adam_Minich]

Agreed! We’ve got a feedback request in for their team that is logged here.

They’ve been pretty quick with turnaround, but this one is not yet on their roadmap. I’ll flag it again the next time I have a chance. Thanks for your helpful comment!

[Adam_Minich]

Thanks for the info.

Just tested on Firefox and I didn’t have any issue/couldn’t reproduce the issue. I did run into a captcha to complete before being able to send the feedback. Did you encounter that? Could you test in a private Firefox window and another browser?

If the issue persists for you, then I’ll reach out to their support team. Thanks for the help testing.

[Karlstens]

Hey, interesting. Logging feedback via Private Browser didn’t trigger the error.

So there must be something in my Browser Cache that’s causing the error… BRB, flushing my system. :grinning_face_with_sweat:

[Adam_Minich]

Yep! That feedback came through!

https://media.giphy.com/media/lVBtp4SRW6rvDHf1b6/giphy.gif(image larger than 4 MB)

[ScottWorld]

Thanks so much, @Adam_Minich!