Help

The Community will be temporarily unavailable starting on Friday February 28. We’ll be back as soon as we can! To learn more, check out our Announcements blog post.

Re: Accidentally hit "Unsubscribe" on an airtable automation email. How do I resubscribe?

184 1
cancel
Showing results for 
Search instead for 
Did you mean: 
Jayme_Richardso
6 - Interface Innovator
6 - Interface Innovator

A coworker accidentally hit the unsubscribe button on an automated email.  How can we get her re-subscribed?  We looked at the notification settings on her account, and they are both checked.  She still receives no alerts from the automations I set up.  Please help!

2 Replies 2
Kenneth_Raghuna
8 - Airtable Astronomer
8 - Airtable Astronomer

Someone else had a similar issue recently. The best you can do is have the coworker reach out to support@airtable.com about it.

That aside, switching to the "Gmail: Send Email" action rather than the generic Send Email action (which sends from Airtable) is usually a better method for most use-cases (if you have a Gmail account that makes sense to use as the sender). It will improve deliverability, and help to avoid the "Unsubscribe" dead end that many have accidentally walked into.

That's a good tip.  I'll try and change my automations over to the gmail option moving forward.  Hadn't thought about that!