Re: Automation cannot be deleted

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6 - Interface Innovator
6 - Interface Innovator

Hi, I have been unable to delete an automation after setting it up. Since it was live , I changed the base to something unconnected. Despite that the emails were sent when the event occurred. !
The automation cannot be made off for it to be deleted.
Any guidance to kill the automation would be very useful.

Screenshot 2020-10-11 at 5.23.35 PM|462x500

3 Replies 3

You can either turn off the automation, or you can delete the automation by clicking on its name and choosing delete.

6 - Interface Innovator
6 - Interface Innovator

That is the problem. It shows the automation is turned off. When you go in it shows on and the deleted button is greyed.

Please see screen shots attached.
Screenshot 2020-10-11 at 8.48.55 PM Screenshot 2020-10-11 at 8.49.09 PM Screenshot 2020-10-11 at 8.49.19 PM

Hope this clarifies the issue.


That’s very odd! I would email about this. Seems like some sort of a bug, if it’s not letting you turn it off.