Automation Runs Limit

[Jen_Recruitment]

Hi! It says that Airtable automation runs rest every 1st of the month. Our current limit is 50,000. We've been in Pro Plan since 2021 and have never experienced running out of runs. However, just 15 days after February started, it says that we're out of automation runs. We did not add any significant increase in usage. Has anyone experienced this before? Is there a way to get a breakdown of your usage to see which automations consume the most runs? Or is there a possibility that this is a technical error from Airtable's end.

Any help is greatly appreciated!

[DannyAWyatt · Accepted solution]

Hey Jen, 

I'd recommend reaching out to support. You likely have some automations triggering endlessly. 

Here's the help article: 

Looping automations can occur when:

1. The action step of your automation is retriggering the trigger step of your automation. One example would be using the "When a record enters a view" trigger alongside the "Create a new record" action. If the conditions in the automation cause the newly created record to enter the view from the trigger step, then, once turned on, this automation will loop endlessly until you've exhausted your workspaces plan limits. Reach out to our support team if this occurred on accident so that we can help to reset your run counter for the month.
2. Two or more automations within the same base are conflicting with one another in a way that causes one automation to trigger another and so on. To remedy this, turn all of your automations off, then go through the automations and check for any potential overlapping triggers and actions. Finally, turn on each automation one by one. If turning on a particular automation causes a loop to begin, then you can identify that automation as the root or at least part of the issue.
   
   
   

[pressGO_design]

If you have multiple workspaces, you can see a breakdown of automations by workspace in your Account page. There’s a support article here with instructions on how to access and find that info. That can at least narrow down where you need to look to find out what’s going on.

Unfortunately, though, I think the only option is to look at each automation’s Run History to see if there’s any unusual activity there. That info can be helpful before you contact Support - which is something that I would suggest you do if you have a ton of automations or can’t drill down to what is causing the spike in runs.

[kuovonne]

Definitely reach out to support.
If you had a runaway automation incident, support can sometimes manually reset your quota so you can resume business as normal instead of having things come to a screeching halt because you have no more automations.

[Jen_Recruitment]

Thank you all for responding. I reached out to support and it turns out that we indeed had a looping automation that ran 45,000 times in just a span of 2 days. They credited back our limit for the month.