Help

Automation Working Fine in Testing, Failing in Production

Topic Labels: Automations
Solved
Jump to Solution
164 1
cancel
Showing results for 
Search instead for 
Did you mean: 
Christopher_Ha1
5 - Automation Enthusiast
5 - Automation Enthusiast

Hi!

I have an automation that runs through a few steps when a new record enters a form submission view (pictured below). 

I use the 'Find records' function to search a distinct set of contacts against email address -- if successful, the records are updated with new values. If unsuccessful, a new contact record is created. A few supplemental records are created as well. 

Screenshot 2024-11-20 at 13.33.24.png

 The Find Records function is specifically looking for the Record ID to move into the update functions. In tests -- including test runs of the live automation -- everything works fine. It locates the Record ID, updates it in the next step, and everything is great. 

However, when I activate the automation and it runs live, it fails at the Record Create (or update) stage every time. And the error message is identical every time: 

Screenshot 2024-11-20 at 13.37.34.png

It tell me is cannot locate a field with the name or ID fldcy0mx2HXa5Taae. 

It does not have this problem in testing (and will run completely through all of the steps). In production, every run gets this same error. 

Any tips are appreciated!!

1 Solution

Accepted Solutions

Hey @Christopher_Ha1!

It seems as if your automation is making reference to a non-existing field, or a field with some sort of issue.
Please check this post on how to figure out what the ID is making reference to.

See Solution in Thread

1 Reply 1

Hey @Christopher_Ha1!

It seems as if your automation is making reference to a non-existing field, or a field with some sort of issue.
Please check this post on how to figure out what the ID is making reference to.