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Horrors. My beautiful Gmail automation HTML signatures have broken

Topic Labels: Automations
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katetowsey
4 - Data Explorer
4 - Data Explorer

Hello.

Until today, I managed to insert a tidy parcel of HTML into my Gmail automation templates resulting in beautifully branded emails. But that hack has suddenly broken across two bases. Does anyone have any idea why and how to fix it? 

Thanks.

Kate

6 Replies 6
Dimitris_Goudis
10 - Mercury
10 - Mercury

Hey @katetowsey

Could you please share your HTML code? The most common reason to be broken suddenly is the fact that the image URL is broken. So, If you have images in this signature, could you please verify that it works and it is accessible? 

Thanks, 
Dimitris Goudis | 3Nuggets.io

JeffJohnVol
7 - App Architect
7 - App Architect

I discovered that on some of my html I would send through gmail, if I had  target="_blank", the underscore would mess things up, so I had to substitute it with target="\_blank" . Not sure if that may be your situation though.

Jeff Johnson
President, ChattLab Makerspace
Trevor_Shannon
5 - Automation Enthusiast
5 - Automation Enthusiast

Something has definitely changed.  I was using <p> and <div> tags throughout my HTML emails, and as of just recently, the rendering has changed for the worse. 

In an automation, if you select the Send and email action and fill the message field with the following:

<p>Hello world</p><p>Here is some text and <a href="http://example.com">and a link</a><br>but it does not look right because the link goes to a new line.</p>

 You will see that Airtable decides to stick its own <p> tags in the final HTML that's rendered and makes the link drop to a new line:

Screenshot 2025-02-12 at 11.10.35 AM.png

I noticed that <p> and <div> are conspicuously absent from the list of HTML tags officially supported for email formatting.  So, removing any <p> or <div> tags from your message might fix it.  Sometimes, these can be replaced with a certain number of <br> tags.

Up until very recently, the example message I included here rendered just fine, with the link inline with the rest of the body text.  I wonder what has been updated ðŸ™ˆ

ScottWorld
18 - Pluto
18 - Pluto

@Trevor_Shannon 

As a workaround, you could use Make’s Gmail automations. They definitely support all the HTML tags in their emails.

Check out my screenshot below for how your automation might look in Make.

And, to instantly trigger your automation in Make using that opening webhook, check out my instructions here.

Hope this helps! If you’d like to hire the best Airtable consultant to help you with anything Airtable-related, please feel free to contact me through my website: Airtable consultant — ScottWorld

IMG_0596.jpeg

Yup! That's exactly the problem that I've had. It's incredibly annoying because it was all so beautifully set up. Thanks for letting me know that it's not just me.

Thanks, Jeff. I'll take a look.