Outlook Email breaking link to interface Record Detail

[thelus]

Hey all,

I recently needed to switch an email automation from "Send email" to "Outlook email," to fix a spam filter problem. Previously, when it was being sent as "Send email," a link at the bottom of the email led all recipients to the record detail view of the submitted record on a particular interface - even though interface links are not currently insertable, and I had to assemble the link myself, it still worked fine.

They look like this in the Automation message body, where the parenthetical is the inserted dynamic record ID:

https://airtable.com/appxxxxxxxxx/pagxxxxxxxxx/(AirtableRecordID) 

But now, with the Outlook email automation, the links are broken. Something in the chain is adding two BOM bytes into the link, so it goes to this link instead:

https://airtable.com/appxxxxxxxxx/pagxxxxxxxxx/%uFEFF%uFEFFAirtableRecordID

 Is there a fix for this, or something I'm missing? The only other thing to note is my org uses urldefense, which wrapped the links when the automations were set as "Send email," but the links aren't wrapped with "Outlook email."

[thelus · Accepted solution]

Solved this shortly after. I'm not exactly sure when this happened, but there were a few invisible escape characters between the link text and the start of the inserted "(AirtableRecordID)." As in, I hit backspace a few times but the cursor didn't move, erasing those two characters. In switching from Send email to Outlook email, I believe I copied the message body, which may have copied those escape characters instead of copying the inserted record fields.