Problem with automation

[MaxLai]

I can't understand....
All my automations dont work automatically.

Here is an example:
Trigger:
When an entry matches the condition.

Completed search fields

If everything is valid, then update the field of another table.

All the tests work, manually it updates the fields, but never automatically.

I tried to change the trigger by:

When an record is created
At a certain time

Nothing happens. It never fires.

I have no errors in the tests, and I point out again, I have no errors, the entries were intentionally created in order to match to obtain a result.

I deleted all the automations I had, completely recreated the tables to start from 0 in order to find why, well it's still the same.

 And the reslut of the test :

 

Same result for all triggers. I didn't forget to update the automation... I don't understand anymore. Especially since it worked 15 days ago when I created this same automation.

If you have a suggestion, I'm interested

[MaxLai]

The problem does not come from my automation configuration. The problem comes from higher up.

My friend and I created a very simple database.

1 table. 2 fields
Field A: Text
Field B: Checkbox

Automation:
When a record is created, checkbox checked.

Doesn't work for me, works for him. It's exactly the same database.

If someone knows how to contact support... the links always go to the forum
Thanks.

[TheTimeSavingCo]

Try this: https://support.airtable.com/docs/contacting-airtable-support?contact_support=true

Your problem sounds super weird and frustrating and I hope you get it resolved soon!

[MaxLai]

Thanks. I hope too...

I thought about my connection, my browser or my PC. I logged in with my friend's account and he logged in with mine.

The automations work on his account and not mine.

Database sharing. The problem remains the same. This is indeed a problem with my account. My account isn't linked to a Google account unlike his. A beginning of the possibility of an answer....

[Mike_AutomaticN]

Sounds so strange.

Feel free to reach out via DM. I’d like to take a look at it. 

[Alexey_Gusev]

Hi,
At first, check automation history. If it doesn't run, then the problem is in the trigger. If it runs and fail - click to failed step and investigate.