JotForm’s native integration with Airtable has always been very limited (and they even stopped supporting Airtable for a while), but it sounds like JotForm is now intermittently unreliable, too.
That is an issue that you would need to ask JotForm Support about.
However, in the meantime, I would highly recommend one of two actions here:
1. Instead of using JotForm’s native/limited integration with Airtable, I would highly recommend using Make’s JotForm integrations instead. This will give you full control over the integration experience with Airtable using Make’s Airtable integrations, and you will also have much deeper support for all of Airtable’s fields (which JotForm does not natively offer).
The only downside here is that it takes several hours to learn Make. If you’ve never used Make before, I’ve assembled a bunch of Make training resources in this thread. I also give live demonstrations of how to use Make in many of my Airtable podcast appearances here. For example, I show how to work with Airtable attachments here.
2. Instead of using JotForm for your forms, I would strongly recommend using Fillout’s advanced forms for Airtable instead. Fillout is 100% free and it offers ABSOLUTELY PERFECT INTEGRATION with Airtable, because it was built from the ground up to work directly with Airtable.
Fillout also offers hundreds of features that Airtable’s native forms don’t offer, including the ability to update Airtable records from a form, display Airtable lookup fields & Airtable rollup fields & Airtable attachments & formulas on forms, dynamically & conditionally filter linked record fields by any values that you would like, perform math or other live calculations on your forms, accept payments on forms, create multi-page forms with conditional paths, create new linked records on a form, display as many fields as you want to see in a linked record selection list (including attachments), connect a single form to dozens of external apps simultaneously, limit the number of linked records that can be chosen, upload an unlimited amount of attachments simultaneously, add CAPTCHAs to your form, add choice matrixes to your forms, direct integration with hundreds of apps like Calendly & Google Maps on your forms, and so much more.
I’ve now gotten most of my Airtable consulting clients to switch away from JotForm and they are very happily using Fillout instead.
Hope this helps! If you’d like to hire an expert Airtable consultant to help you with anything Airtable-related, please feel free to contact me through my website: Airtable consultant — ScottWorld
