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Unknown Error Occured when sending email automation

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aliparandeh
4 - Data Explorer
4 - Data Explorer

I have setup an automation to send emails on record creation. However, the automation fails with a message: An unknown error occurred.

The automation succeeds if I change the send to email to a personal email I have.

I suspect this is something to do with the Airtable not supporting one of my emails but I cannot figure out why.

Does anyone know how I can resolve the issue?

The email that fails is hosted by Ionos web hosting.

The email that succeeds is hosted by Gmail.

Screenshot 2023-03-24 at 16.19.36.png

Thank you,

Ali

1 Solution

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TheTimeSavingCo
16 - Uranus
16 - Uranus

On Free / Plus, you can only email people who are verified collaborators on your base.  Would that be the problem you're facing do you think?

Screenshot 2023-03-25 at 4.37.30 PM.png

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1 Reply 1
TheTimeSavingCo
16 - Uranus
16 - Uranus

On Free / Plus, you can only email people who are verified collaborators on your base.  Would that be the problem you're facing do you think?

Screenshot 2023-03-25 at 4.37.30 PM.png