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Resolved! Are Commenters Billable Users?

When I go to upgrade to the new Teams plan, it says I have 14 billable users (and tries to charge me for such), but 9 of our users are only commenters.The Pricing page FAQ says, "No charges will apply for read-only collaborators, commenters, or peopl...

Convert Licensed User to Service Account

Hi Airtable Community!I have a few legacy accounts with API keys attached that are currently paid licensed accounts. I'd like to convert these accounts to service accounts. Is there a way to do this?Thanks in advance for your help!

czwilliam by 4 - Data Explorer
  • 105 Views
  • 0 replies
  • 0 kudos

Resolved! Unable to upload a PDF

Hi everyone,I need to upload Adobe Acrobat Documents to my base.  They vary in size between 155-175 KB. '"This file is smaller than the allowed size of 1 B"Why am I getting this message?  Does anyone have a workaround?Thank you for your time and wisd...

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Davoies by 5 - Automation Enthusiast
Solved
  • 177 Views
  • 2 replies
  • 1 kudos

Help with change collaborator to owner

Hi all,Currently, I'm using a free plan, I have ownership of the account and have around 11 workspaces. Someone else invited a user to join and now he is a collaborator. I'm traying to change is access to Owner but it doesn't appear as an option anyw...

Trying to get in contact with the sales team

Has anyone successfully engaged with the Airtable sales team via email? I have submitted the "Contact Sales" form about 5 times over the last month or so, here: https://airtable.com/contact-sales?ref=htcs.prd&_gl=1*1555h4p*_ga*MTkwODg1MjkwLjE2NjY5Njk...

kate1 by 5 - Automation Enthusiast
  • 778 Views
  • 4 replies
  • 3 kudos

Trying to Upgrade But No Reply from Airtable

My company has been trying to reach someone from Sales to manage our upgrade to Business but has been having no luck hearing back. Does anyone have a way to get someone from Sales ti get in touch with us?

_Emily by 5 - Automation Enthusiast
  • 196 Views
  • 2 replies
  • 2 kudos

Some users edits not saving

Hi all,A couple of users on my bases are making edits on the base, such as ticking a check box or adding a comment to a record, then when they return to that record the next day their changes have been removed, ie the checkbox is unticked and the com...

isobelhoward by 5 - Automation Enthusiast
  • 224 Views
  • 2 replies
  • 0 kudos

Having a problem upgrading to Plus account

Hello,I want to upgrade my account to a Plus plan.However, I receive the following prompt:"We were unable to upgrade you at this time. Please refresh the page and try again. If you continue experiencing problems, please contact us."Please advise.

Resolved! Payment

I am receiving this notice when attempting to upgrade: "We were unable to upgrade you at this time. Please refresh the page and try again. If you continue experiencing problems, please contact us."I would think a financial ticket would be considered ...

vstr8889 by 5 - Automation Enthusiast
Solved
  • 522 Views
  • 3 replies
  • 1 kudos