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Resolved! Refund/Cancel Billing

Hi, I am constantly recieving an annual team plan billing to my credit card from you guys. Which is unlucky 'cause I'm broke and there's no money left in my card. I've downgraded to free plans. Could you kindly take back the billing? Many thanks.

Chenglong by 4 - Data Explorer
Solved
  • 121 Views
  • 1 replies
  • 0 kudos

Non-Admin user can only edit his records

Hello, On my Database  I have a table called "inventory".On my work spase i have two users, me as an admin and the second as an Editor user only.In the Inventory table i want that the second user will be able to create his own records and edit them, ...

tombon101 by 5 - Automation Enthusiast
  • 213 Views
  • 2 replies
  • 1 kudos

Not able to upgrade from Free to Team License - Billing error

Hi ,I'm based out of india and using Visa Card to upgrade from Free to Team License. I tried few times but I'm getting below error everytime "We were unable to upgrade you at this time. Please refresh the page and try again.".   I tried to refresh an...

amitkaul by 4 - Data Explorer
  • 566 Views
  • 7 replies
  • 0 kudos

handing app over to client for billing

So I created an airtable app and now I want to hand it over to my client so he can do the subscription himself.Am I right in thinking the only way to do this is:create a new workspaceMake him the owner of the workspacemove the base and interface into...

Can't access the app on my phone

Hello! I've downloaded the app on my iPhone. The first thing I see is the login section. I choose my email and they would send me an email with a 1-tap link. If I open the link on my phone it's says "Sorry, this link won't work on a phone or tablet. ...

Was billed on March 17 for another year. Wrong. Want refund

Was just informed that our card was being charged for a pro plan. There was an unauthorized person on our account.  We don't use AirTable and we followed all the instructions: (a)  I deleted the user and then (d) downgraded, but then I got a message ...

fredmed by 4 - Data Explorer
  • 209 Views
  • 2 replies
  • 0 kudos

Billing concept "Remaining time"

This month I was charged 304.5 USD, currently I have the "team" plan of 24 USD. In the details of this month's invoice there are multiple charges with the concept "Remaining time". I don't understand what is the reason for this excessive charge. I re...

DCork by 4 - Data Explorer
  • 190 Views
  • 1 replies
  • 1 kudos

How can I report a security breach leaking PII?

Hi y'all - I think I've found a VERY dumb breach in Airtable that's leaking PII.  I've sent in an email and reached out via the help system, but I suspect these forums might be better monitored - could an Airtable rep please find a way to contact me ...