Collaborator cannot access interface

[Kelsey-]

I've shared a Read-Only link to an interface with a coworker but when he tries to access the interface he gets a message that says "Unable to request access to interface". He tried deleting his account and recreating it, but he's still getting the same message. I can't see any reason why he wouldn't have access. I even got an email about the $10 credit I received when he joined. Why can't he access the interface? I'm on the Team plan, in case that matters. I've got roughly 18 collaborators, most of whom are read-only.

Thanks,

Kelsey

[TheTimeSavingCo]

Long shot, but I'd try creating a new Airtable account and sharing it with that new Airtable account myself.  If that works, we rule out an Airtable issue and can just create the account for him instead

If it doesn't work, then you can open a support ticket with Airtable directly