Unable to create a ticket in calendar view

rbgroup · ‎Oct 10, 2023

Hi,

The functionality of creating a new ticket is not working as it should. Is anyone else experiencing this error?

Thank you

rbgroup · ‎Oct 10, 2023

Hello Semsongleng-KH,

There is no error message that appears, I have screen recorded to show you what I'm experiencing. I have recorded this on Vimeo, here is the link <iframe title="vimeo-player" src="https://player.vimeo.com/video/872846177?h=1cf664d492" width="640" height="360" frameborder="0" allowfullscreen></iframe>

I am unable to create a new ticket OR duplicate existing tickets while this issue persists. Can you help?

Thank you

rbgroup · ‎Oct 10, 2023

Hi,

I have tried to add tickets via the grid view, however it is still not allowing me to create tickets.

I have also tried Airtable via Chrome and it is not working as it should.

Can you advise when the fix will be available?

Thank you,

rbgroup · ‎Oct 10, 2023

Hi Seosongleng-KH,

I have tried all of the steps you have advised, but still unable to create tickets in Airtable.

I have emailed the support email address, are you able to see how long the fix will take before we have a resolution?

Thank you,

rbgroup · ‎Oct 10, 2023

@scott regarding the issue I raised, is this issue something Airtable is aware of?

ScottWorld · ‎Oct 10, 2023

No, you probably have some other issue going on, like incorrect table permissions or not enough privileges to create new records. Also, if it’s a sync table, new records can’t be created in a sync table.

rbgroup · ‎Oct 10, 2023

@ScottWorld ok - I have emailed support@airtable.com Is this a legit email address?

Also, is there a way to easily identify within the platform where to contact our platform manager?

ScottWorld · ‎Oct 10, 2023

Yes, support@airtable.com is the support email address, but they only provide support for Business Plans and Enterprise Plans. (No support for Teams Plans.)

I'm not sure what you mean by platform manager?

rbgroup · ‎Oct 12, 2023

Hi @ScottWorld

Ok, great I have email through to the support team. I am referring to an account manager for our Airtable account, I'm unsure if we have a direct contact?

Thank you