An error has occurred - Upgrading

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4 - Data Explorer
4 - Data Explorer

For the past few days, I have been trying to upgrade my account from Free to Pro. However, whenever I click on the upgrade button, I get the “An error has occurred message”.

I need to urgently upgrade to the Pro plan, I have already send out numerous requests to the support team, but to no avail - does anyone know how to fix this?

1 Reply 1

Welcome to the Airtable community.

It sounds like you have already contacted the only people who could actually do anything—support.

I have not encountered your situation, so I can only suggest general troubleshooting tips. Try logging out, restarting the computer, the. Logging back in. Or try using Airtable in the browser. If you are on mobile, try using a computer.