Help

Re: Billing concept "Remaining time"

551 0
cancel
Showing results for 
Search instead for 
Did you mean: 
DCork
4 - Data Explorer
4 - Data Explorer

This month I was charged 304.5 USD, currently I have the "team" plan of 24 USD. In the details of this month's invoice there are multiple charges with the concept "Remaining time". I don't understand what is the reason for this excessive charge. I request your help as soon as possible in order to clarify this charge. Thank you

3 Replies 3

I'd recommend opening a support ticket in addition to this post!

Ringthebells86
6 - Interface Innovator
6 - Interface Innovator

Did you get any help from support? I have the same question and haven't gotten a reply yet from support

Yes, when you subscribe to any paid plan and add an editor, a charge is applied for each editor user. The "Remaining time" setting indicates the duration for which the new editor user is available.