Bug: Send an email every time a record is created in a table (via automations)

[Olivier_SIMON-M]

Hi guys!

I’m using Airtable as a backend for my client app. In this app (that I developped with Webflow for the front), my clients (UX/UI design) can manage their different projects and send tickets for their maintenance.
When creating a ticket and when a commenting a ticket, I want to send an email notifications. For that I wanted to use Automations. Despite having a formula that pull up the user email and inject it in the automation, the date isn’t showing in the automation panel.
Can you help me sorting this out?

Thanks a lot,
Olivier

[TheTimeSavingCo]

Hm, I’m not able to replicate this. May I know what issues you face when attempting the workflow in the gif below?

[Kamille_Parks]

Are you testing your automation with a record that has that cell empty?