Charts not showing iOS interface

[jamiwe]

Hey guys,

just wanted to check if the charts in the interface are showing for anyone in the iOS App?
iPad App does not offer interface support currently?

[TheTimeSavingCo]

Hmm, appears to be working fine for me with a bar chart: 

May I know what chart you're using?  I'm interested to see what the difference is!

[jamiwe]

Hi.

Thanks for your response. I am using bar chart, pie chart. None are showing. Could you try with more than 1 entry on the x axis? Maybe that's the problem!

[TheTimeSavingCo]

Seems fine!

[jamiwe]

Desktop View

 

Mobile View

 
Which phone are you using? Are you using the latest App from the App Store?

I am using iPhone 15 Pro latest version from the App Store. Don't know what might be the problem.

[jamiwe]

Just tried it on a different iPhone 15 Model of a friend. Same problem. None of the charts are showing. Doesn't matter which chart (pie, bar, line).

[TheTimeSavingCo]

Hmm...I'm using an iPhone X on OS 17.2.1, Airtable app v10.6.3 (latest I can get via App Store)

Here's a link to the base I'm using in my screenshots in case it helps with troubleshooting

I'm so curious why this could be!  Any chance you could invite me to a base that's giving you problems so that I can test it out on my phone too?

[jamiwe]

Thank you for your link. I did try it out. Chart empty.

 Seems to be a problem with either the iPhone model or the iOS 17.3.1 software update?

I just created this base from a stock template and added a Dashboard view. Nothing. 

https://airtable.com/appVHCCXm0lxggrOl/pagq2JaGtP49T3JKF 

[TheTimeSavingCo]

Hm, for what it's worth, I updated to 17.3.1 and was able to view my Interface fine?  I've sent over a request to access that Interface you linked!

[TheTimeSavingCo]

Hmm, well, we can rule out the iOS version at least, the linked Interface opens up fine on my phone running iOS17.3.1, with Airtable v10.6.3, so I guess it must be down to the iPhone model

That's...so weird, and I'm sorry I couldn't help more.  Maybe open a support ticket to see if they can help?