Jul 06, 2022 05:31 PM
Greetings Airtable community!
I am hoping for some insight/guidance/problem-solving on an issue I’m having with notifications.
I received an email indicating a colleague had mentioned me in a comment on a specific record in a base we share.
And when I click on the notifications icon in the base, I also see that she mentioned me. However, when I go to the specific record I cannot see her comment anywhere. What might be causing this disconnect?
I am attaching screen grabs for reference/context. The first shows the record itself, which should have the comment from my colleague Jeniene showing on the right, but does not. The second image shows the email I received, and the third is a screen grab of the notification pane in Airtable.
Thank you very much!
Jul 06, 2022 09:03 PM
Maybe she deleted the comment but the notification system isn’t smart enough to clear out notifications if they’re no longer valid?
Jul 07, 2022 06:53 AM
That’s a brilliant thought! I’ll check with my colleague to confirm this is what happened. Thank you!
Jul 07, 2022 08:55 AM
Let us know! If that is the case, it’s probably a great feature suggestion to request to email@example.com about them improving the notifications in these regards.
Jul 07, 2022 09:07 AM
It was indeed the case! My colleague posted the comment and later deleted it.
Case solved! :white_check_mark:
Many thanks for your help!