Notifications not working

[Bek_Fanner]

My notifications from airtable aren’t coming through as email alerts for some reason. I’m not being notified when:

• Someone tags me or
• When a brand submits a form

For the forms, it is definitely ticked to email me when a form is submitted, and for tags I have checked my notification settings and it is set to alert me so I’m not sure why it’s not working.

I have tried to see if it is working on Outlook or gmail through Chrome and both aren’t coming through. Any ideas on how to resolve? Thanks for your help!

[Justin_Barrett]

Welcome to the community, @Bek_Fanner! :grinning_face_with_big_eyes: Unfortunately what you’re experiencing is most likely an account-level issue. This is primarily a user forum, so we can’t help with that. I recommend contacting Airtable support directly.