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Notifications not working

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My notifications from airtable aren’t coming through as email alerts for some reason. I’m not being notified when:

  • Someone tags me or
  • When a brand submits a form

For the forms, it is definitely ticked to email me when a form is submitted, and for tags I have checked my notification settings and it is set to alert me so I’m not sure why it’s not working.

I have tried to see if it is working on Outlook or gmail through Chrome and both aren’t coming through. Any ideas on how to resolve? Thanks for your help!

1 Reply 1

Welcome to the community, @Bek_Fanner! :grinning_face_with_big_eyes: Unfortunately what you’re experiencing is most likely an account-level issue. This is primarily a user forum, so we can’t help with that. I recommend contacting Airtable support directly.