In this very recent interview with Forbes Magazine, Howie Liu (CEO of Airtable) specifically said this:
"We will be focusing on putting Airtable into the hands of customers with million-dollar-plus spend rates, instead of supporting lots of little ten-thousand-dollar customers from a sales touch standpoint."
To me personally, I feel like this is pretty arrogant and out-of-touch.
Remember when Steve Jobs introduced the iPhone and he explicitly said, “We will be focusing on putting iPhones into the hands of customers with million-dollar-plus spend rates, instead of supporting lots of little ten-thousand-dollar customers from a sales touch standpoint.”
Of course, as everybody knows, it was actually the exact opposite. Steve Jobs ONLY focused on the individual and small businesses. Large corporations across America RESISTED the iPhone and pushed back against the iPhone. They were committed to Blackberry and they loved it! It was the small people — the individuals — the small businesses — who became so vocally passionate about the iPhone that the large corporations had no choice but to adopt the iPhone.
But Howie Liu thinks he’s going to expand Airtable by expanding from the top-down. 🤷🏻♂️🤦🏻♂️
