The discussion feature with Airtable is seriously lacking in many ways. If this experience could be improved to align with other organization apps, this would help us as an agency drive more people to use the system. Here is what is wrong with the chat feature:
Needs to be its own pop-up. Too confusing tucked away to the side.
Chat width is too small. Very hard to read long messages
No spell check ability - Many spelling errors when you are in a hurry, looks bad to the client