I have an automation email that I am trying to include a personalised fallout form link inside the html of the email. The other html features like the header image as well as the dynamic link to pull in first name works. this is the code for the pers...

We have an airtable/make.com combination running a help desk/ticketing system. When people reply to their initial ticket, the system assigns a new record. Is there an automation that we could install that would combine the records?