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We have an airtable/make.com combination running a help desk/ticketing system. When people reply to their initial ticket, the system assigns a new record. Is there an automation that we could install that would combine the records?
I understand how to create triggers. What I do not understand is how to set the trigger to fire only when the sender email and subject match an existing record. Where do I find/enter that logic?
Thank you for your response. My question about searching for an email record would be a match that is an email address but is not a connection to a previous ticket, it could be a separate idea/issue. I think I would have to match to the subject or po...
clients email our helpdesk email - email is broken into a spreadsheet in make.com- Airtable listens to a new record in the spreadsheet and imports it- our Customer Support team reviews the tickets, finds a solution and emails back to client view anot...
