Yes, exactly in that order.
Before automating something, you should know, how your workflow looks like. After that, you have to look at it one more time and get rid of processes, that can’t be measured somehow or don’t give you results. Only after that, you can start automating them.
That’s what I’m doing - building and automating workflows, that give results.
Of course, I often use Airtable in my workflows.
Its intuitive user interface helps my clients to quickly set up a database structure.
If you need help in creating a database or in its automation, just let me know.