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Automation triggered by new comments could be used at the user's discretion. One example is to send a message/notification to a third-party service like Microsoft Teams.
The ability to create comments from automations/scripting could be used at the user's discretion. One example is to leave a comment (as an automations user) if a record didn't meet certain conditions.
The current method requires:
Would be much simpler to create an instance of a record object and use a method like:
Rich text formatting for comments would be nice too.