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API Troubleshooting

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Jess50
4 - Data Explorer
4 - Data Explorer

Hi, I'm struggling to figure out how to get product support and wondering if anyone has faced a similar issue. We use Airtable to sync information into a database within our software. There is a unique ID we use in Airtable and our database to match the records. Frequently, but not always, our product renders an error message saying that ID is not found in Airtable and thus can't sync. However, the ID number is always present - it's somehow not being read or sent correctly. We've investigated from our end and there is nothing wrong that we can identify. So I'm trying to figure out if there are issues from Airtable's end that could be causing this or other ways we can troubleshoot. 

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