Can Airtable send email to external email account?

[Kristanto_Lioe]

Dear All,
We are considering to use Airtable for customer complaint system.
The system need to send email to external customer (not the base shared user) only when the complaint is recorded in the system and when the complaint is completely fixed.

How can Airtable send email based on the changes of a field ? (eg : Complaint Status)
(without using Zapier or Integromat ?)

Thank you for the info,
Krist

[Tanguy_Auffret-]

I believe the send grid block integrated into airtable could prepare such email. but you would still have to manually click in the block to send them. depending on the number of emails you are sending, you might need a send grid paid account.