After Pro trial ended I cannot unlock the view

[Rebecca_Parient]

Hi,

I just joined airtable and find it amazing ! I managed to build my product in a few days and just launched it.

But I’m facing an issue : I have an automation send an email (throught gmail) to people responding to a form. As my plan is still “Pro trial” I can’t send email to people who are not collaborator, I tried to upgrade my account but it says that my account will be upgraded after the 12 days left of the “Pro trial”.

Does someone know how I can unlock email in “Pro trial” or skip “Pro trial” to be on “Pro plan” from today ? More and more people are subscribing and email fails every time… :confused:

Thanks !
Rebecca

[ScottWorld]

Welcome to the very strange world of how Airtable operates. :crazy_face:

I would email support@airtable.com about this, to see if they can upgrade you right now. And please report back here with what they tell you!

[Rebecca_Parient]

Thanks, I already sent a message. Do you know their average response time ?

[ScottWorld]

Pretty slow, unfortunately. At least a day or two. Maybe longer. Weekdays only. (My big pet peeve with Airtable is that the company is not very focused nor responsive.)