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Template for outbound calling scripts (not code)

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Hello, I would like to know if there is any kind of template for scripts (not code) for my customer service rep to do outbound calling? She is calling customers right not to remind them of a bonus included with their purchase and I’d like to add the scripts so she knows what to say, as well as a follow up email and text. And then she can check off when she’s completed each task. I am hoping for some ideas.

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