Automation report

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5 - Automation Enthusiast
5 - Automation Enthusiast

Hi is Automation history the only place to check if an automated email has run? I’m asking because we are sending campaign reports with my team on 'cc. The automation history says the email has sent successfully but the person on 'cc does not always receive the email…

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Hi @Clare_Fitzpatrick,
If the history shows that it was sent, and other recipients received the email, it went out. The problem most likely exists on the recipient side. Sometimes email servers do not like spoofed emails, if you are using the Airtable email function the message may have been flagged as spoofed (the sender address is masked with different sender address).