I’ve set up automations where I receive an email everytime a new record enters a base. They were working totally fine but for some reason I stopped receiving emails. I checked my spam and nothing. I tried changing the email address and it seems to be working for a different email address but not for my normal work email. Any idea on how I can resolve this?
I’m on a paid plan. Once I change the email address it’s all working, it’s just that for some reason it doesn’t send emails to my work email address anymore. I checked all my folders and it’s not there. I have run history and it says all steps successful!
UPDATE: I contacted airtable and they identified the problem so thought I’d update this thread in case anyone else is having similar issues now or in the future. Here’s their reply:
''I’ve checked our email logs and found that a previous email had bounced when trying to deliver mail to your address. Once an email bounces, our system stops trying to send emails to that address. I’ve gone ahead and removed the hold so this should no longer be an issue. You should see emails and notifications come through without any issue going forward. ‘’
Having the exact same issue because of some bounced emails during a temporary email outage. Having seen your message, I’ve contacted support to have them remove the hold. Was racking my brain trying to figure out why we weren’t receiving automation emails I knew we should be seeing … thanks very much for sharing this.