Save the date! Join us on October 16 for our Product Ops launch event. Register here.
Jun 12, 2023 11:48 AM
I'm trying to setup an automation that sends out reminder emails to a bunch of people. I'm wanting to customize the email to pull information, such as their name and email address, into the automation. However, when I try to input the dynamic data into the email that will be sent out, the only option I have showing up in my "insert values from field" are ID and the primary field in the table. Whereas with most dynamic setups, I'm able to pull data from any field in the table. Why are the other fields not available? Is there a workaround for this? Please see attached screen shots for reference.
Solved! Go to Solution.
Jun 12, 2023 12:10 PM
You can use field values from the trigger record source "when a record matches conditions" anywhere in your automation. It looks like you're repeating on field values so the name and ID of the field value is the only thing returned as the source for this step.
You might need a Find Records step before the repeating group if you need to find a list of email recipients linked to the trigger record based on some condition. Then you can use a repeating group to iterate through the list of found records and do an action for each (such as send a personalized email).
Jun 12, 2023 12:10 PM
You can use field values from the trigger record source "when a record matches conditions" anywhere in your automation. It looks like you're repeating on field values so the name and ID of the field value is the only thing returned as the source for this step.
You might need a Find Records step before the repeating group if you need to find a list of email recipients linked to the trigger record based on some condition. Then you can use a repeating group to iterate through the list of found records and do an action for each (such as send a personalized email).
Jun 12, 2023 12:20 PM
Ah thank you! Find Records was the solution to locate info for linked records.