Dec 18, 2024 11:43 AM - edited Dec 18, 2024 11:45 AM
In my account, on both the free and paid workspaces, I have the option to update a record's date field with "A specific time" -> "Actual Run Time" in an Automation.
However, in a clients account, they only see When a Record is created (or Form is submitted, or conditions are met, etc., for the trigger) and Base Structure. They do not have the option for "A specific time."
Is this something that's only just now being rolled out and not every account has it yet?
Like I said, I can see it in both paid and free workspaces that I have, so I don't understand why they wouldn't see the same option for their Automation to update a date field with the date/time that the automation is run.
Dec 18, 2024 01:00 PM
I still see the option on a Team plan, but as you said it could be a new thing being rolled out.
Dec 21, 2024 08:11 AM
It sounds like the "A specific time" option might not be available universally yet, or it could be part of a phased rollout. It’s also possible that different account tiers or configurations could influence the features available. I recommend checking if there are any feature or plan restrictions on your client's account, or contacting support to confirm if the feature is being gradually rolled out.