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Anonymous survey results when I created a customer URL with name

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Jason_Nash1
5 - Automation Enthusiast
5 - Automation Enthusiast

I have created a custom URL for a survey using the prefilled forms extention but when the results come back they are anonymus. The URL has the name missing and am at a loss at to why this is or what to do to try and fix it…

18 Replies 18

Hi Jason, could you share screenshots of the table and an example of one of the pre-filled links perhaps?

image

It looks like this… and the survay was this URL Sign in - Airtable

Hi Jason, looks like the link you provided was a link to your base and wasn’t a form link

May I also get a screenshot with the field header of the field you’re prefilling with some example data?

Once I know what type of field you’re trying to prefill, its name, and have an example of a prefilled form URL that isn’t working for you I can try to troubleshoot it for you

The formula is
CONCATENATE(
IF(
“Prefilling [Weekly Session feedback] view in [Attendance] table in base with id ‘appFGTBJBmAy8igkh’”,
Weekly Session feedback
),
CONCATENATE(
“?prefill_” & ENCODE_URL_COMPONENT(“Cohort Week”),
“=” & ENCODE_URL_COMPONENT({Cohort Week} & “”)
),
CONCATENATE(
“&prefill_” & ENCODE_URL_COMPONENT(“Atteneed”),
“=” & ENCODE_URL_COMPONENT({Person Name Extracted} & “”)
)
)

@Adam_TheTimeSavingCo is that information helpful?

It looks like you are prefilling two fields

  • a linked record field for the week
  • a single line text field for the attendee email address

Are you expecting different fields to be prefilled?
Are these fields empty when the record is created?

Hmm, in the link you provided the fields are prefilled correctly in the form, which indicates your formula is working

Any chance you could provide a link that doesn’t work, i.e. it doesn’t prefill the fields when you open it?

b20652e2a8564987c8444d4857d3c15ce237a131.pnghttps://global.discourse-cdn.com/airtable/original/3X/b/2/b20652e2a8564987c8444d4857d3c15ce237a131.png Thats the crazy thing it populated correctly but not linking when it filled in

Ah, then I would echo kuovonne’s question about where those fields are empty after the record is created

If the sequence of events is:

  1. You send out a working prefilled link where the fields are correctly prefilled
  2. When you submit it, you know that the input fields contain the values you want
  3. After submission, the fields are empty when the record is created in the table

Then you might want to open a support ticket