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‎Aug 28, 2024 01:28 AM - edited ‎Aug 28, 2024 01:33 AM
Recently I have issue with my JIRA integration (JIRA cloud) table "Intenal sync error".
So I have this sync table on Airtable for JIRA tickets that had been working fine:
1. We have a master table of items
2. We have a sync table from JIRA
3. In the master table, there are a link to record field to the JIRA table: we can track tickets relating to the items.
Yesterday, I did some revision of fields on master table as well as table permission, I did not modify the synced table. Later on, I noticed the synced table is not working anymore.
I tried to revert the setting of permission on fields and tables. On 1 try it worked and then not working again eventhough nothing is changed. I have also tried to create a new sync table but it only works for the first time. It was actually quite bizzare.
Hope you have some experience with this or able to lend me some help!
Thanks
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‎Oct 17, 2024 07:27 AM - edited ‎Oct 22, 2024 09:19 AM
I'm sorry to hear you’re running into that internal sync error with JIRA. It can be such a pain when things don’t work smoothly. I’ve had my share of tech hiccups, too, and they can really throw a wrench in the works.
If you haven’t already, I’d recommend checking the JIRA settings and ensuring everything is set up correctly. Sometimes, just a little tweak can do the trick. You might also want to look into creating a sprint, which can help keep everything organized. Here’s a handy guide on how to create a sprint in jira, which might give you a fresh perspective.
If all else fails, reaching out to your support team could help. They might have some insights that could get you back on track.
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