Sync number of incidents on Zendesk problem ticket to database column

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4 - Data Explorer
4 - Data Explorer

I’m looking to see if anyone has tried creating a script that can pull the number of incidents associated with a problem ticket on Zendesk to a database column.

We use Zendesk’s problem/incident to track the # of users affected by bugs. Would be great to be able to sync this data to our airtable so the user impact is continuously being updated.

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18 - Pluto
18 - Pluto

Welcome to the community, @Sara_Ma!

Personally, I think the easiest & best way to integrate ZenDesk with Airtable would be to use Make, which has robust support for both platforms.

p.s. If you have a budget for your project and you’d like to hire an expert Airtable consultant to help you with any of this, please feel free to contact me through my website: Airtable consulting — ScottWorld